We’re Here to Help

Have a question about our products, your order, or shipping?
The Original TKTX team is here to assist you quickly and professionally.
Whether you’re a new customer, a professional artist, or a returning buyer, we aim to reply to all messages within 24 hours on business days.

Contact us

Location

non visit address:
Calle de Goya, 44, Salamanca, 28001 Madrid, Spain 
Visit address:
1F, 174 Oxford Rd, Rosebank, Johannesburg, 2196, Zuid-Afrika

Customer Support

Email: support@originaltktx.store
Business Hours: Monday–Friday, 09:00–17:00 (CET)

Order Inquiries

If you have questions about your order, please include your order number and email address used at checkout so we can assist you faster.

Typical requests we can help with:

  • Product details and availability

  • Returns or exchanges

  • Wholesale or partnership inquiries

We use an automated carrier system that sends tracking details directly to you by email and SMS once your order is shipped.
You’ll receive real-time updates as your package moves through delivery — no need to contact us for tracking information.

If you experience any delivery delays, address changes, or special issues with your order, please reach out to us and we’ll be happy to assist.

Wholesale & Business Inquiries

Interested in stocking TKTX products or becoming a distribution partner?
Email us at sales@originaltktx.store with your business details, and our team will get back to you as soon as possible.

Stay Connected

Follow us for product updates, new arrivals, and special offers:
Instagram: @originaltktx.store
TikTok: @originaltktxstore

Response Time

We usually respond within 24 hours (Mon–Fri).
During weekends or holidays, replies may take a little longer — but rest assured, every message is answered.